Last updated: 19 October 2026
1. Who we are
This website, https://touyz.com is operated by Michael Touyz, psychotherapist, based in Tongeren, Belgium.
Michael Touyz is responsible for the personal data processed through this website and in connection with enquiries about his psychotherapy services.
Contact details
Email: michael@touyz.com
Telephone: +32 471 972 135
Website: https://touyz.com.
2. Privacy, Confidentiality and Use of Personal Information
Your privacy is extremely important to me.
I do not collect personal information for resale, and I do not sell, rent or trade your personal details to third parties for marketing or commercial purposes.
Any personal information you provide is treated with the utmost care, discretion and confidentiality. Information is used only for legitimate purposes connected with responding to your enquiry, arranging appointments, providing psychotherapy services, operating this website or meeting applicable legal and professional obligations.
I do not use your personal information for purposes unrelated to these activities. Where information must be processed by service providers to deliver website, communication or online meeting services, it is handled subject to the applicable privacy requirements and safeguards.
I take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Confidentiality is central to my professional relationship with clients. However, confidentiality and data protection are subject to applicable legal obligations and exceptions. I therefore cannot promise absolute confidentiality in circumstances where disclosure is legally required or otherwise lawfully justified.
3. What personal data we collect
The personal data we process depends on how you interact with this website and our services.
Contact form and enquiries
If you contact us through the website contact form, we may collect your name, email address, telephone number and the contents of your message, together with any other information you choose to provide.
I use this information to respond to your enquiry, communicate with you about my services and, where appropriate, discuss arranging an appointment.
Please avoid including detailed medical or mental health information in the website contact form. If you decide to begin psychotherapy, relevant personal and health information may be discussed and processed separately as part of the professional relationship.
Telephone, email, SMS and WhatsApp
If you contact me by telephone, email, SMS or WhatsApp, I process the information you provide to respond to you and manage your enquiry.
The providers of these communication services may also process personal data under their own privacy policies.
4. Technical information
When you visit this website, technical information may be processed to deliver the website, maintain its security and diagnose technical problems. This may include your IP address, browser information, access times and information about the pages requested, depending on the logs maintained by the hosting provider and website services.
5. Why we use your data and our legal grounds
We use personal data for the following purposes:
- To respond to enquiries and requests for information.
- To communicate about appointments and the provision of services.
- To operate, maintain and secure the website.
- To meet applicable legal and professional obligations.
Depending on the circumstances, processing may be necessary to take steps at your request before entering into an agreement, to perform an agreement, to comply with a legal obligation or to pursue a legitimate interest, where permitted by law.
If you provide health information in connection with psychotherapy, additional conditions under the GDPR apply to the processing of that information. The applicable legal grounds depend on the circumstances and the nature of the professional relationship.
6. Psychotherapy and sensitive personal information
Psychotherapy may involve personal information concerning your health, emotional wellbeing, relationships and personal circumstances. Such information may constitute special-category personal data under the GDPR.
Information collected in the course of psychotherapy is handled separately from ordinary website enquiries and is processed only for appropriate professional purposes and on an applicable legal basis.
Please do not use the website contact form to send detailed clinical information. A brief message requesting an appointment is sufficient.
7. Who may receive your data
I do not sell your personal data.
Personal data may be processed by service providers where necessary to operate the website, manage communications, provide online sessions or maintain technical security. These may include:
- Hostinger, which provides website hosting.
- The providers of email, telephone, SMS and messaging services used to communicate with you.
- The providers of online meeting services used for remote sessions, such as Google Meet or Zoom, where applicable.
- Other service providers or authorities where disclosure is necessary to comply with the law or protect legal rights.
These providers may process personal data under their own terms and privacy policies. Their roles, applicable safeguards and any international data transfers depend on the services used.
I do not disclose confidential psychotherapy information to third parties except where there is an appropriate legal basis or another lawful justification.
8. How long we keep personal data
Personal data and client records are retained in accordance with applicable Belgian law.
9. Cookies and similar technologies
This website may use essential cookies or similar technologies required for its operation. Third-party services and website functionality may also use cookies where applicable.
10. Links and embedded content from other websites
This website may contain links to other websites. I am not responsible for the privacy practices or content of external websites. If you visit another website, please consult its privacy policy.
11. How we protect personal data
I take reasonable measures to protect personal data against unauthorised access, loss, misuse or disclosure. Paper client records are kept securely, and electronic information is handled with appropriate care.
12. Your rights under the GDPR
Under applicable data protection law, you may have the right to access, correct or request the deletion of your personal data, restrict or object to certain processing, and request a copy of your data.
To exercise your rights or ask a question about how your personal data is handled, please contact me using the contact details provided on this website.
You also have the right to lodge a complaint with the Belgian Data Protection Authority if you believe your personal data has not been handled in accordance with applicable data protection law.
These rights are subject to applicable legal requirements and limitations.
13. Changes to this policy
I may update this Privacy Policy from time to time to reflect changes to my practice, this website or applicable legal requirements. The latest version will be published on this website.